Shipping policy
At BRYAN VANCE, we are committed to delivering fresh, premium New Zealand seafood to customers around the world with reliable, fast, and transparent logistics. Below is our detailed shipping & delivery policy for all orders.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To lock in the maximum freshness of our seafood products, we arrange packaging and shipment promptly with no unnecessary delays, allowing you to receive your ocean-fresh goods as quickly as possible.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery generally takes 7–14 business days, depending on your destination country, local logistics efficiency and customs clearance progress. For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Real-Time Shipping Cost Calculation
We maintain full transparency in shipping fees. All delivery costs are calculated in real time based on your total order weight, package size and shipping destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment, with no hidden charges or extra fees.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or local processing fees, which are determined and charged by your local customs authority. These additional charges are the recipient’s sole responsibility. We highly recommend customers check the local import regulations and relevant fee standards of your country before placing an order to avoid unexpected costs.
5. Professional Seafood Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized high-strength, shockproof and fresh-keeping packaging materials exclusively for seafood products. Our professional packaging effectively protects goods from extrusion, damage and temperature changes during long-distance transit, ensuring the freshness and integrity of your orders.
For high-value orders, we provide an optional shipping insurance service at checkout, which fully protects your order against loss or damage during transportation for a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and products upon delivery. If you receive packages with obvious damage, leakage or severe deformation, please take photos as evidence, refuse to sign for the parcel, and contact our customer support team immediately.
If you find any product quality problems or defects after signing for the order, please submit a valid claim with relevant photos or videos to our support team within 48 hours of delivery. We will verify the issue promptly and provide targeted solutions including replacement, refund or other after-sales services.
7. Customer Service Assistance
If you have any questions about order processing, shipping progress, customs clearance, delivery delays or after-sales issues, our professional customer support team is always ready to help. Feel free to contact us via email or phone, and we will reply and resolve your problems as soon as possible.
BRYAN VANCE always prioritizes product freshness and customer experience. We keep optimizing our global logistics system to deliver fresh New Zealand seafood and a reliable, hassle-free shopping experience to every customer worldwide.